The articles were interesting and some good points were made. I thought Rick Anderson's comments about getting rid of the "in case collection" in favor of providing patrons with "everything" does touch upon patron expectations. People do expect access to everything and they expect it to be quick and easy. It certainly makes financial sense to offer patrons what they need and expect and not stock a library with materials that might not be used, however this will greatly depend on the type of library in question. This makes more sense for an academic library.
I also liked the discussion of the library being a place vs. information. It appears that most librarians are in favor of the library being more than just a building filled with books, but there are many people who view the library this way and many patrons who use it just as a building. I think no matter how much we offer the public we'll need a strong marketing campaign to bring it to their attention.
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